Job Duties:
Assist with manage of RMAs (Return Material Authorization) of North and Central America, invoice repair charges and AR (Accounts Receivable) management. Analyze and forecast trends for all projected RMAs at direct and authorized service centers. Review and supplement necessary customer service-related inquiries via computerized systems. Create weekly and monthly reports for issues and repair charges.
• Issue RMA Number for customers in North and Central America
• Forecast RMA trend of incoming LCM (Liquid Crystal Module) based on
confirmed, received and closed status
• Monitor all customers' information and update necessary information via CCS
(Customer Collaboration System)
• Resolve all miscellaneous issues stemming from RMA replacement and reimbursement
• Make DSC’s (Direct Service Center) repair charge invoice in ERP System or manually
• Communicate repair charges with customers towards the end of each and every month
• Process reimbursement(s) for field and process customers
• Upload Correspondence reports outlining all details regarding reimbursements
• Make weekly and monthly report for issue, repair charge, transportation cost
• Collaborate with other departments and management on RMA planning and status
• Comply with lean work methods and keep workspace in a clean and orderly manner
• Participate in inside and outside training to continue to develop necessary skills needed for the position.
• Find alternative solutions with guidance from management for visibility and direction
• Be proactive to identify and prevent potential problems or issues that may impact the team and customer
• Comply with the company’s policy and procedures
• Comply with all required safety and quality regulations
• Other duties as assigned

Requirements:
• Bachelor’s degree – Engineering and/or Business related field preferred
• Bilingual or trilingual preferred (Korean/English/Spanish)
• No restriction on domestic and international travel
• Computer skills including a working knowledge of Microsoft Office
• Excellent written and oral communication skills

Job Duties:
• Handle several accounts in Major American Markets
• Ability to communicate effectively and build relations with buyers and brokers
• Increase sales volume using effective sales strategy and planning
• Able to do phone and in person presentations of our existing items to American Markets
• Manage Accounts receivable
• Travel Requirement – 5% (Food Show events)

Requirements:
• College Graduate
• Must be Reliable and Responsible
• Computer Skills (MS Office)
• Must be eligible to work in the US
• Bilingual in Korean/English is Preferred

Job Duties:
• Backend system operation, including the app, web and mobile web
• App store, app market registration of the app including updates and monitoring reviews
• Policy and guide development for operation in terms of how talent uses the app; i.e., brand integration, etc.
• Backend system planning and management
• Analyze key statistics using programs such as Google Analytics
• Creating weekly and monthly reports for the content team, the partnership team and management
• Backend and field support for select livestreaming sessions
• Training and onboarding of operations team and talent management team
• Must be able to travel internationally
• Identify project requirements; analyze operations; determine project scope and document results
• Develop problem solutions by describing requirements in a work-flowchart
• Analyze alternative solutions and prepare system specifications
• Prepares reports by collecting, analyzing, and summarizing information
• Conduct in-depth research and analyses that translate data into actionable insights
• Provide analytical and data-driven decision-making support for key projects
• Develop new insights that inform decisions and help continue to delight users
• Provide back-end support that allows the team to maximize its impact as well as assist with key event executions
• Use data driven insights to track the impact of content strategies for the team and our partners, helping to iterate on and develop them
• Identify opportunities and solutions for increasing team effectiveness and efficiency; own and continuously improve internal systems and processes to reduce friction for team members

Requirements:
• BA/BS in Math, Statistics, Computer Science or other technical field
• Must be bilingual (English + Korean)
• 5 years+ relevant work experience
• Experience with incident and problem management processes
• Strong analytical and problem solving skills
• Strong project management skills
• Strong interpersonal skills and ability to facilitate constructive post-mortem conversations

Job Duties:
• Plan and support to execute diverse marketing and communication strategies for the company Webtoon
• Contribute to growth of the company Webtoon app install base and DAU
• Manage agencies and partners, with an emphasis on tracking KPIs, and communicating and advocating for company Webtoon’s business and marketing needs
• Manage and grow the company Webtoon’s social presence across Facebook, Twitter, Instagram, and other social networks with an emphasis on building a world class social presence that will continue to drive engagement with the Webtoon brand and our original IP
• Plan and manage execution of scale activations at events such as San Diego Comic Con, New York Comic Con, SXSW, and PAX
• Develop grass roots marketing and outreach strategies to build the company Webtoon brand in the U.S.
• Manage PR efforts and maintain relationships with entertainment and comics news outlets
• Must have legal authorization to work in the U.S. (no dispatch allowance provided).

Requirements:
• At least 5 years of experience in content marketing (Manger)
• Significant experience managing social channels for entertainment brands on a daily basis that drove growth and engagement.
• Experience with online ad campaigns on social and paid media networks.
• Experience developing marketing campaigns that drove app installs and DAU.
• Korean language skills for business communication (written & oral).
• Experience with research and analytics tools such as Comscore, Google Analytics, and Facebook Insights
• Experience communicating with press outlets and crafting releases with a deep rolodex and relationships across multiple entertainment sectors
• Experience creating/managing on the ground activations and with the comic convention circuit
• A passion for comics
• Entertainment industry relevant careers such as Disney, Warner Bros, Marvel are especially preferred

Job Duties:

The recruitment specialist Works the full recruitment life cycle for all departments and provides guidance on recruitment strategies and initiatives.
This position carries out responsibilities in the following functional areas: full cycle of recruiting, training, on-boarding, policy implementation.
• Responsible for the full recruitment life cycle for all departments to include, but not limited to, sourcing, screening, interviewing, checking references and on-boarding qualified candidates based on departmental business needs and requests.
• Provides guidance to hiring managers for effective process.
• Identifies passive and active candidates by leveraging a variety of recruitment resources such as job boards, social media, resume databases, job fairs and referrals; communicates and coordinates recruitment advertising.
• Regularly interfaces with external community groups and organizations to promote and support overall recruitment efforts.
• Actively participates in the design, implementation and marketing of Staff Recruitment and temps services programs and initiatives to include diversity outreach and other wide initiatives.
• Provides expertise and guidance via recruitment consultations and plans to address complex staffing needs, including hard-to-fill and executive level recruitments.
• Proactively promotes staffing model by identifying staffing needs and identifying qualified candidates where applicable.
• Initiates background checks; maintains strict confidentiality of clients and records.
• Prepares and maintains employee files.
• Conduct new hire orientation (part of it)
• Conduct I-9 internal audits and follow up corrections
• Follow up Visa/Green card processing
• Performs other related duties as required and assigned.
Requirements:
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to use independent judgment and to manage and impart information to a range of clientele.
• Knowledge and understanding of the guiding principles for employment diversity in higher education.
• Knowledge and understanding of higher education and/or public sector recruitment and employment processes.
• Knowledge of organization structure, staffing patterns, and job design.
• Knowledge of on-line, electronic job application systems and processes.
• Knowledge of recruitment advertising and marketing techniques and best practices.
• Effective speaking and writing skills and the ability to address small and large groups.
• BA/BS Degree or equivalent work experience in HR field required
• A minimum of 2~3 years of recruiting/hiring experiences required
• Korean & English bilingual a must
• Payroll experience a plus
• Understanding of federal and state employment laws.
• Strong interpersonal, analytical, organizational and communication (verbal and written) skills
• Proficient with Microsoft office, especially power point and excel