Job Duties:
• Assess repair processes by analyzing various KPI (key performance index) metrics, such as Repair TAT and Repair Yield Rate, and provide business intelligence to management for decision-making
• Organize and analyze repair data using general business software (Excel, etc.) to assess process efficiency, and provide appropriate corrective actions
• Monitor and verify incoming LCM (liquid crystal module) defects from customers, and compare with actual inspected defects
• Analyze and review NPI (new product information) upon new product releases, using internal documents/resources such as BOM (bill of materials) CAD files, and assess repair viability
• Analyze incoming RMA trends (by model, size, etc.) and provide feedback to management to maintain repair competitiveness
• Evaluate effectiveness of various repair best practices and quantify the improvement
• Provide ad hoc analysis upon request, regarding various RMA or repair trends
• Create standardized reports of repair performance (monthly, weekly, daily, etc.) by collecting, analyzing, and summarizing repair and RMA data
• Create SOP’s (Standard Operating Procedures) as well as work instructions
• Train SOP’s through OJT (On the Job Training) for technicians, and manage resulting training records
• Control part use, and oversee part DOA (Dead On Arrival), part recycle, and part overuse rate
• Verify defect match rate (between customer defect and actual verified defect)
• Control NC (non-conformities); check and improve on errors within the repair process
• Obtain and analyze DOA data from the customer
• Manage scrap/grade validation and improve scrap/grade rate
• Assist with troubleshooting the ERP / IT Systems
• Responsible for ISO audit / internal audit / manage CAR (corrective action report) / record and keep documents
• Participate in continued learning and skill building as required to support the business
• Perform other duties as assigned

Requirements:

• 0-4 years of repair or other technical experience preferred
• Bachelor’s degree in Business, Engineering, or related field
• Strong computer and application skill (Word, Excel, PowerPoint, Outlook)
• Organized, detail oriented, and ability to multi-task
• Team Worker, Good Attitude, Energetic
• Travel required (10%)

Job Duties:

• Issue RMA (Return Material Authorization) for customers in North and Latin America
• Analyze and forecast trends for all projected RMAs and inventory (part and products) at direct and authorized service centers.
• Review and supplement necessary customer service-related inquiries via ERP systems.
• Forecast RMA trend of incoming Liquid Crystal Module based on confirmed, received and closed statuses
• Monitor all customers' information and update necessary information via Customer Collaboration System
• Resolve all miscellaneous issues stemming from RMA replacement and reimbursement
• Make Direct Service Center repair charge invoices and communicate with customers
• Process reimbursement(s) for field and process customers
• Prepare weekly and monthly reports for RMA and inventory management
• Collaborate with other departments and management on RMA planning and status
• Procure fast-moving stock to keep optimal inventory levels
• Collaborate with HQ to process slow-moving stock to minimize turnover rate
• Manage and co-work with on-site technicians and operators with professional demeanor
• Maintain and observe office ergonomics by keeping workspace clean and orderly
• Participate in inside and outside training to continue to develop necessary skills for the position.
• Find alternative solutions with guidance from management for visibility and direction
• Proactively identify and prevent potential problems or issues that may impact the team and customer
• Interact with colleagues to get directions on specific job duties/situations
• Comply with company policy and procedures
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in Business or Engineering related field
• Strong computer and application skill (Word, Excel, PowerPoint, Outlook)
• Organized, detail oriented, and able to multi-task
• Travel required (10%)

Job Duties:

• Achieve corporate sales goals for both volume and revenue in accounts
• Report monthly Retailer Analysis to executives and related divisions in order to provide implications of U.S. retail industry trend
• Monitor U.S. market trends and determine factors which could affect customer’s business so that it can be reported to any related divisions at headquarters
• Provide market trend to customers on regular basis to maximize service quality as well as to create cooperative relationship
• Establish extensive networks by coordinating regular meetings with customers and business partners
• Gather customers’ business status information (BP, inventory managements, quality issues) and share with HQ in a timely manner for effective internal supply plan establishment
• Manipulate and analyze large data sets to distill insights from the quantitative measurement (sell-thru/ sell in/ inventory) for long/short term sales forecast, determine business opportunity & risks in advance
• Proactively manage business relationships on a day-to-day basis to maximize customer satisfaction and enhance business process
• Report weekly factory/shipping forecast analysis to management and provide HQ strategic suggestions to align and support sales activity
• Monitor shipment allocation balance b/w customer production plan and internal supply plan
• Manage daily sales activities (Company Sales orders, Global Sales orders, Customer Purchase orders, Delivery schedule/issues) for customers
• Perform month-end closing procedures and ensure sales goals are reached
• Report daily/weekly/monthly sales recap to the management
• Collaborate on subject matter across headquarters, forwarders, and warehouses to fulfill customer requests and provide solutions to issues in a timely manner
• Contribute to team objectives and outcomes as guided
• Comply with the company’s policy and procedure

Requirements:

• 5+ years of experience
• Bachelor’s Degree in Engineering, Business, or related field
• Able to travel 40%
• Experience in ERP and MS office
• Strong communication skills
• Positive attitude and excellent customer service orientation
• Strong analytical and reporting skills

Job Duties:

• Achieve monthly/ quarterly/yearly corporate sales goals (volume and revenue)
• Support the customer by making periodic visits to discuss business strategy, negotiate supply plan, and build a strong business relationship
• Manipulate and analyze large data sets to distill insights from the quantitative measurement (sell-thru/ sell in/ inventory) of long/short term sales forecast, determining business opportunities & risks in advance
• Gather customers’ business status information such as BP, inventory managements, quality issue, to share with HQ in a timely manner in order to precede effective internal supply plan establishment
• Report weekly factory/shipping forecast analysis to the management and provide HQ with strategic suggestions to align and support sales activity
• Proactively manage business relationships to maximize customer’s satisfaction and enhance business processes
• Monitor shipment allocation balance between customer’s production plan and internal supply plan
• Manage daily sales activities (Company Sales orders, Global Sales orders, Customer Purchase orders, Delivery schedule/issues) for customers
• Perform month-end closing procedures and ensure sales goals are reached
• Report the daily/weekly/monthly sales recap to the management
• Collaborate with headquarters, forwarders, and warehouse to fulfill customer’s requests and provide timely solutions to any issues
• Contribute to team objectives and outcomes as guided

Requirements:

• 3-4 years of relevant experience
• Bachelor’s Degree in Business, or related field
• Experience in ERP and MS office
• Strong communication skills
• Strong analytical and reporting skills
• Authorized to work for any U.S. employer
• Travel required: ~50% domestically, ~20% internationally

Job Duties:

• Daily check order status, shipments, inventory, billing, logistics, backlog, forecast, and communicate with HQ on any pending issue of production delay and inform the customers.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Obtain forwarder’s tracking report and proof of delivery (knowledge of delivery terms is a plus)
• Maintain accurate records of sales history in various forms
• Perform sales administration duties accurately and on time
• Report the daily/weekly/monthly sales recap to the management
• Update shipping report/receipt logs daily/weekly for all models and monitor customer’s updates
• Manage and ensure month-end closing procedures in order to reach the sales goal Communicate with headquarters to fulfill customer’s requests and provide solution
• Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items
• Arrange meetings, conference rooms, and logistics support
• Accomplishes department and organization mission by completing related results as needed.
• Co-work with SCM team with production plan to meet customer’s demand
• Co-work with Factory team with shipment release schedule and report internally/externally
• Co-work with Logistics team with forwarder’s delivery and custom clearance status
• Co-work with Accounting team with customer’s general payment processes
• Comply with the company’s policy and procedures
• Perform other related duties as assigned

Requirements:

• 2-4 years of experience
• Bachelor’s degree
• Strong written and verbal communication skills
• Proficient in Microsoft Office (PowerPoint, Excel, Word)
• Authorized to work for any U.S. employer
• Travel required: 8%